You can get order number from your order confirmation email.

(New York Time)
Please select the date you wish to activate your eSIM. Note that the activation date should be in New York, USA time, not your local time. Incorrect date submissions may result in activation delay
If you need to change the activation date, you can resubmit your order before the eSIM activation to schedule a new activation date. For urgent situations, contact customer service.

(32 digits)
iPhone/iPad
Open the **Settings** app.Tap on **General**.Tap on **About**.Scroll down to find the **IMEI** number. The EID may also be listed in this section, especially if the device supports eSIM.
Android
- Open the **Settings** app.
- Tap on **About phone** or **About device** (the exact wording may vary).
- Tap on **Status**.
- Look for **IMEI information**. The EID may also be listed in this section for devices with eSIM support.

(15-17 digits)
iPhone/iPad
Open the **Settings** app.Tap on **General**.Tap on **About**.Scroll down to find the **IMEI** number. The EID may also be listed in this section, especially if the device supports eSIM.
Android
- Open the **Settings** app.
- Tap on **About phone** or **About device** (the exact wording may vary).
- Tap on **Status**.
- Look for **IMEI information**. The EID may also be listed in this section for devices with eSIM support.
lf you have two lMEls, please submit lMEI2.



If you have any questions or need assistance, feel free to contact our customer support team at [email protected].

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